Policy

Cancellation of train and bus tickets will be charged as follow:

+10 days before departure: 10% charge

+7 days before departure: 30% charge.

+3 days before departure: 60% charge.

Within 3 days before departure: 100% charge.

Changing of travel dates for train or bus, after you have received your ticket voucher, will be charged: 5$ per ticket, maximum 20$ per booking + any extra fee that the train/bus-company may add for late changes. Note that is is not always possible to change the travel date.

EARLY BIRD-DEALS

Early Bird deals are not refundable. If you need to change your travel dates we will do our best to help you but it’s needs to be within the ongoing campaigns time frame otherwise we will recount the price back up to our normal prices. Extra cost can be added if you do late changes even within the campaign period.

Claims

All disputes, claims and litigation regarding the services shall first be settled by negotiation and mutual understanding. In the event such negotiation would fail, it shall finally settled by arbitration of the Vietnam International Arbitration Center at the Chamber of Commerce and Industry of the Socialist Republic of Viet Nam. All claims must be submitted in writing within 7 days after the end of the services with the clarify documentary.